At 9bet9, user privacy is not a technical footnote – it is a genuine commitment. This Privacy Policy clearly explains what data we collect, why we collect it, how we use it, who can access it, and what your rights are as a data subject. All in compliance with the General Data Protection Law (LGPD – Law No. 13,709/2018).
Six key points of this Privacy Policy explained in plain terms
This Privacy Policy applies to all services of the 9bet9, including the website, the Android and iOS apps, and all customer service channels. By creating an account or continuing to use the platform, you confirm that you have read and understood the data handling practices described here. If you have any questions, please contact our Data Protection Officer (DPO) at suporte@9bet9.best.
The controller of the personal data processed under this Privacy Policy is the 9bet9, a sports betting and online casino platform accessible at 9bet9.best. For the purposes of the General Data Protection Law (LGPD – Law No. 13.709/2018), the 9bet9 acts as the data controller and is responsible for defining the purposes and means of processing its users' personal data.
This Privacy Policy applies to anyone who:
This policy supplements our Terms and Conditions and should be read alongside them. In the event of a conflict between this document and the Terms and Conditions regarding personal data processing, this Privacy Policy shall prevail.
The 9bet9 collects personal data in different ways depending on how you interact with the platform. Below are the types of data we may collect and the situations in which this occurs.
Data provided directly by you:
Automatically collected data:
The 9bet9 uses the personal data collected solely for the purposes listed below. Each purpose has a legal basis under the LGPD that justifies its processing. We do not use your data for any purpose not described in this policy without first obtaining your explicit consent.
The 9bet9 does not carry out automated decision-making that produces significant legal effects for users without the possibility of human review, as provided under Article 20 of the LGPD.
The 9bet9 does not sell, rent, or transfer users' personal data to third parties for commercial purposes. Sharing only occurs in the situations below, always limited to the minimum necessary for the specific purpose:
All third parties with access to personal data of 9bet9 are subject to contractual confidentiality and security obligations, and may only process data in accordance with the instructions of the 9bet9 and for the specifically authorized purposes.
The 9bet9 does not transfer personal data internationally to countries that do not provide an adequate level of protection, as defined by the LGPD criteria and the National Data Protection Authority (ANPD).
The 9bet9 implements robust technical and organizational measures to protect users' personal data against unauthorized access, loss, alteration, disclosure, or destruction. Key measures in place include:
In the event of a security incident that could significantly affect your personal data, the 9bet9 will notify affected users and the ANPD (National Data Protection Authority) within the timeframes required by the LGPD, with information about the incident, the data potentially involved, and the measures taken.
Despite every effort, no system is 100% invulnerable. Users also bear responsibility for their own account security – keep your password safe, never share it with anyone, and contact 9bet9 immediately if you suspect unauthorized access.
Use a strong, unique password for your account on 9bet9 — combining uppercase and lowercase letters, numbers, and special characters. Never reuse a password from another service. Enable two-factor authentication in your account settings for an extra layer of protection.
The 9bet9 retains users' personal data only for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. The general retention criteria are:
Once the applicable retention period has ended, data is securely deleted or anonymized so that the individual can no longer be identified. Anonymized data may be retained indefinitely for statistical purposes and service improvement.
The General Data Protection Law (LGPD) grants you, as a data subject, a set of rights regarding your personal information. The 9bet9 is committed to respecting and facilitating the exercise of all these rights.
To exercise any of these rights, please contact our Data Protection Officer (DPO) at suporte@9bet9.best, clearly stating which right you wish to exercise and the details needed to identify your request. The 9bet9 will respond within 15 business days, as required by the LGPD.
In some cases, the exercise of certain rights may be limited by legal obligations – for example, it is not possible to delete data that must be retained under regulatory requirements. In such situations, we will explain the reason for the limitation in our response.
The 9bet9 uses cookies and similar technologies to ensure the platform functions correctly, personalize the user experience, and — with your consent — display relevant communications. By accessing the website or app of 9bet9, you can manage your cookie preferences in the banner displayed on your first visit.
Types of cookies we use:
You can manage or disable cookies directly in your browser or app settings. Disabling non-essential cookies may affect some features of the 9bet9, but it will not prevent basic use of the service.
The 9bet9 does not use third-party tracking cookies to build advertising profiles or to sell behavioral data to external ad networks.
The platform of the 9bet9 is intended exclusively for users aged 18 and over. The 9bet9 does not knowingly collect personal data from individuals under 18 years of age and does not allow registration or use of its services by minors.
By creating an account, the user expressly declares that they are 18 years of age or older. If the 9bet9 identifies that a minor's data was inadvertently collected – for example, due to a false date of birth provided during registration – the account will be immediately closed and the data deleted as soon as technically feasible.
Parents or guardians who identify that a minor under 18 has created an account on the 9bet9 should contact our support team immediately so the account can be closed and the data deleted.
The 9bet9 may update this Privacy Policy periodically to reflect changes in data handling practices, legal or regulatory requirements, or improvements to our privacy processes.
When changes are significant – especially those that affect your rights or introduce new processing purposes – you will be notified by email and via an in-platform notice at least 7 days before the changes take effect.
The current version will always be available on this page, with the date of the last update shown at the top. Continued use of the platform after changes take effect constitutes acceptance of the updated terms. If you do not agree with the changes, you may exercise your data subject rights, including requesting data deletion or account closure.
The 9bet9 has appointed a Data Protection Officer (DPO) to serve as the point of contact between the platform, data subjects, and the National Data Protection Authority (ANPD). The DPO is responsible for ensuring that the practices of the 9bet9 comply with the LGPD and for guiding the company on privacy matters.
To exercise your rights as a data subject, ask questions about this policy, report privacy concerns, or file a complaint, please contact the DPO of 9bet9:
If you are not satisfied with the response from the 9bet9 regarding the exercise of your rights, you may file a complaint directly with the Autoridade Nacional de Proteção de Dados (ANPD), the regulatory body responsible for overseeing the LGPD in Brazil.
This Privacy Policy should be read together with our Terms and Conditions and the Responsible Gambling for a full understanding of the rules and commitments of 9bet9 with its users.
To exercise your rights or ask questions about privacy:
suporte@9bet9.bestResponse within 15 business days as required by the LGPD
The most common questions about how we handle your data